This policy belongs to Northstar Drive. VettyDrive provides the website and workflow tools, but the operator owns and approves this renter-facing policy text.
Northstar Drive reviews cancellations, modifications, and no-shows based on timing, vehicle preparation, delivery planning, and the approved rental terms.
A renter who needs to cancel or modify a request should contact Northstar Drive as soon as possible. A submitted request that has not been approved may usually be changed before final confirmation, subject to vehicle availability.
After approval, cancellation or modification may affect deposit, payment, delivery, or preparation costs if the vehicle has already been held, cleaned, delivered, or removed from availability for the renter.
No-shows, late pickup, or failure to complete required workflow steps may result in cancellation by Northstar Drive.
Questions about cancellation or refund handling should be sent to [email protected].