This policy belongs to Northstar Drive. VettyDrive provides the website and workflow tools, but the operator owns and approves this renter-facing policy text.
Northstar Drive reviews every rental request before approval. The operator may confirm the vehicle, pickup time, return time, location, rate, deposit, payment mode, mileage expectations, and renter requirements before sending the next step.
Renters should bring a valid driver's license and any requested insurance or protection information. The approved renter is responsible for the vehicle during the rental window and should not allow unauthorized drivers unless approved by Northstar Drive.
Pickup and return instructions are confirmed before handoff. Late pickup, late return, delivery changes, location changes, excessive cleaning needs, smoking, pets, tolls, tickets, damage, or missing fuel may create additional review or charges depending on the approved rental terms.
The renter should inspect the vehicle at pickup and return, follow the operator's photo or documentation steps when requested, and report concerns promptly.
This policy applies to rental requests around Houston, Richmond, and a 100-mile radius of Houston, Texas, TX unless Northstar Drive confirms different written terms for a specific rental.